Quality Question Bank
for Exam preparation

Q2. In a quality management information system, there is a need to collect data and format such data into an information output that is useful to the project manager. In developing such an information system, it is good to remember that an optimum system does not supply all the information because ______________.

1. some information costs more to collect than it is worth
2. some information is not available for collection and input
3. most information relies on related data to generate the proper output
4. there is never enough information collected
5. the system is incapable of processing all the required information

Q3. In one-way ANOVA, which of the following is used within the F-ratio as a measurement of the variance of individual observations?

1. The Sum of Square of Treatments (SSTR)
2. The Treatment Mean Square (MSTR)
3. The Residual Sum of Squares (SSE)
4. The Mean Sum of Squares (MSE)

Q4. Within clause 10.1 of the ISO 9001:2015 standard, what examples of improvement are provided in relation to improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?

1. Enhanced management processes, review of customer satisfaction, react to nonconformity and implementation
2. Continual improvement, enhanced customer service, re-organisation and risk analysis
3. Correction, corrective action, ongoing improvement, documentation review, risk analysis and continual review of the quality management system
4. Correction, corrective action, continual improvement, breakthrough change, innovation and re-organisation

Q5. Process control is distinct and separate from the data gathering function in a quality program. While process control regulates the functions, data gathering is used to ______________.

1. collect information on the relative performance standards of the process so the output can be enhanced through continuous adjustments to the input functions
2. ensure the products are within tolerances and to identify those products that require reworking or crapping
3. validate the controlling function as performing correctly and provide information on equipment servicing intervals
4. provide the historical records for production lots as to the specifications and actual measurements of a product
5. generate the control charts to determine the variances in the product and the number on nonconforming products

Q6. The four phases of the Shewart cycle are:

1. Plan, Do, Scan, Implement
2. Plan , Act , Do, Control
3. Plan, Do, Check, Act
4. Implement, Design, Control, Plan

Q7. wich of the following is not considered a cost of nonconformance to quality?

1. Scrap
2. Rework
3. Expediting
4. Process control
5. all of the above are considered nonconformance costs

Q8. When errors that affect quality are discovered, the procedure to improve the situation should be to ______________.

1. all of the above
2. identify the specific error
3. correct the specific error
4. determine the root causes of the error
5. correct the root cause of the error

Q9. Which set-up operation under SMED involves machine to stop for performing the operation

1. internal
2. External
3. Functional clamps
4. Intermediate jigs

Q10. Apart from Poisson distribution, another distribution that can be applied to events data is:

1. Normal Distribution
2. Geometric Distribution
3. Lognormal Distribution
4. Continuous Distribution